Shipments are made to Peninsular Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla, to any country in the European Community and America, Asia, Africa and Oceania. The shipment will be made preferably by the urgent courier companies MRW and CORREOS.
The approximate shipping price will be as follows:
- Peninsula and Balearic Islands: Up to 5 K, 9'05 Euros. From 5 to 10 Kilos, 10, 12 Euros. From 10 to 15 kilos, 12.21 Euros.
- Canary Islands: Up to 1 Kilo, 12 Euros. From 1 to 2 kilos, 13 Euros. From 2 to 5 kilos, 15 Euros. From 5 to 10 kilos, 19 Euros. From 10 to 15 kilos, 22 Euros.
- America, Asia and Oceania: Up to 3 Kilos, 55 Euros. From 3 to 5 kilos, 120 Euros. From 5 Kilos, an additional 10 Euros is added to the shipping price for each extra Kilo.
- Europe: Up to 5 Kilos, 35 Euros. From 5 to 7 Kilos, 45. From 7 to 10 Kilos, 55 Euros
These prices may change due to market conditions, but in any case they are specified in the cart once the destination area has been entered and before making the payment. lestelskates.com reserves the right to vary the type of shipment and the company by which it is made, regardless of what is stated in these pages and provided that it does not entail obvious damage to the client.
In some cases and depending on the availability of the product (out of stock), our staff will contact you to give you a solution and to inform you of the delivery time once the selected product is available.
The courier company usually delivers during business hours, so if you have a preference for delivery time, you can tell us in the order comment and we will try to comply (to the extent of the route and schedule possibilities of the transport company). ).
Returns.
At Lestel Skates we want satisfaction with your order. For this reason, we provide you with various methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:
A. The product is wrong, has a defect or has been damaged during transport:
We pay great attention that all our items and shipments are in perfect condition. If, even so, you receive an erroneous or defective item, contact us immediately at info@lestelskates.com, or by calling us at +34934274436. Before opening the product, check that the packaging matches the one requested: color, size, finish, etc. In case there is any anomaly, also make an immediate claim, before opening the seal or its packaging.
When the product has been damaged during transport, it is essential that you notify us within 7 days of receiving the merchandise and that you note the incident on the carrier's delivery note.
The products must be returned in such a way that they are protected, including them in a protective box or bag. Lestel Skates makes a transport company available to the buyer for the removal of the merchandise, completely free of charge. If you wish to return the merchandise with a transport company other than the one proposed by Lestel Skates, and the selected transport company offers higher rates, you must assume the difference in transport cost.
B. Withdrawal:
We don't want you to be left with anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, in accordance with the provisions of the Consumer Law, you have the Right of Withdrawal, by virtue of which you can return the product.
The exercise of this right of withdrawal must be carried out within a maximum period of 14 calendar days from its receipt. You must notify us, via email info@LestelSkates.es, of your decision to withdraw from the purchase made (you can use the following withdrawal form model for this, if you wish).
In order to exercise this right, the product must be in perfect condition and keep the original packaging, as well as all the parts. In the event that the products do not arrive in perfect condition, Lestel Skates reserves the right to pay a lower amount in the return, a circumstance that will be notified to you.
The refund of the purchase amount will be made once the condition of the merchandise has been verified, through the same means of payment used in the purchase and, in any case, within a maximum of 14 calendar days from the reliable receipt of the withdrawal request, as long as it is Lestel Skates who manages the collection of the item. In the event that you return the item through a transport company of your choice, the 14-day period will begin to run from when Lestel Skates has effective knowledge of the shipment of the merchandise or, failing that, from the receipt of the same. .
The customer will bear the direct costs of the return (shipping costs to Lestel Skates at the buyer's expense). The full refund of the price of the product will not be possible when the products have been personalized, customized or made to measure by the client.
C. If you have not received the order yet:
At the time of placing the order, our team gets to work so that you can enjoy it as soon as possible. Therefore, before requesting a refund for an order, you must contact Lestel Skates, even if the material has not yet been shipped, because it may have certain expenses, especially if the order includes assembly or handling. Please call +34 93 427 44 36 as soon as possible to avoid incurring unnecessary costs.
Contact For Returns:
*Phone: +34934274436
*Notification through this website in the "Contact" section
*Email: info@lestelskates.com
All returns must be accompanied by the original packaging of the product (the use of seals and adhesive tapes being prohibited on it) and including all the accessories that accompany the original shipment.
Returns will not be accepted if the product is not presented in perfect condition.
All returns must be authorized by Lestel Skates. For this, the client must request authorization for the return from info@lestelskates.com, indicating the reason for the return and the invoice number.
To return items, they must be sent carriage paid to the address:
Lestel Skates
C / Canigó, 3
08031 Barcelona
Spain